Delete account
In the game
You can delete your Grow Op and its data from inside Grow Raiders at any time:
- Open Grow Raiders and tap Settings, the round sunflower gear at the top right of your Grow Op, under your Kief.
- At the bottom of Settings, tap Delete my Grow Op.
- Read the list of what will be deleted, then tap Continue.
- Type DELETE in the box and tap Delete forever.
Your Grow Op is deleted from our servers at once, and the game starts over at the age check as a new player. Copies in our backups are gone within 30 days.
Before you delete: deleting your Grow Op doesn't refund purchases. Kief and anything else you bought go with your Grow Op. If you want a refund, ask Apple first at reportaproblem.apple.com. Deleting the app from your phone does not delete your Grow Op on our servers: reinstall the app on the same iPhone and it comes back.
What is deleted
- Your Grow Op, with its Grow House level and Buildings.
- Your Strains, Buds, Seeds, Cash, Nutrients and Kief.
- Your Rep, Raids and Replays, and the saved copy of your Grow Op that other players could Raid. Other players keep their own Raid history, without your name.
- Your Missions and Inbox.
- Your date of birth and your anonymous login. The app on your iPhone forgets the login too.
What we keep
- Purchase records (store transaction ids, product, time, test or real, what we delivered and any refund), for refunds, accounting and tax, and so the same purchase can never be delivered twice. They stay linked only to your former random account id, which no longer leads to any account. See the privacy policy for how long.
- A purchase review record, if your Grow Op had one: the number of refunds and notes on purchases that needed a closer look, kept with the purchase records to prevent refund fraud. Store notifications about a purchase are kept for 60 days.
- Backups: copies in our backups are gone within 30 days.
- Daily counts that contain no personal information.
By email
If you no longer have the iPhone with your Grow Op, email support@growraiders.com with the subject "Delete my Grow Op".
The game has no names, email addresses or passwords, so we need something that leads to your Grow Op: its account ID (Settings shows it in the Support row, after "ID", and an email you started with Get help in Settings contains it), or the Order ID from Apple's receipt email for anything you bought on it. We delete a Grow Op only when we can confirm it's yours, with the same steps as the button in the game, and we reply within 30 days to tell you what we did.
If you have neither, nothing we hold links a Grow Op to you, so we can't find it. Its login was kept only on your old iPhone.
If you start a new Grow Op later, Kief you bought before is not delivered again.
Questions about your data? Write to privacy@growraiders.com or read the privacy policy.