Support

Open the Shop (the Shop tile at the bottom right of your Grow Op) and tap Restore purchases at the top right. Sign in to your Apple Account if asked.

Restore asks Apple for the purchases on your Apple Account and adds anything that is missing from your Grow Op. Everything in the Shop today is Kief: the Kief packs and the Kief Drip are delivered once, straight to your Grow Op, so Restore doesn't bring them back, and it says "Nothing to restore for this Grow Op." Kief and Kief Drip days live on your Grow Op, on our server, and come back with it if you reinstall the app on the same iPhone.

Most purchases arrive within seconds. If one is missing:

1. Make sure you are online, then close Grow Raiders completely and open it again. An unfinished purchase is delivered when the app starts.
2. If Apple asked someone to approve the purchase (Ask to Buy), the Shop shows "Waiting for approval". Once it is approved, it arrives, even if the app was closed; look in your Inbox for a message that it was added.
3. Check your Inbox (the envelope pin on the left side of your Grow Op). Kief Drip days wait there.

Still missing after a day? Email support@growraiders.com with the item, the date and the Order ID from Apple's receipt email. Each purchase is delivered exactly once.

Purchases are made through Apple, so Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and choose to request a refund. We can't issue App Store refunds ourselves.

When a refund goes through, the game takes back the Kief that purchase delivered, down to zero (never below). Whatever you already spent the Kief on stays. Your Inbox shows a notice when this happens.

When Grow Raiders comes to Android, refunds for purchases made on Google Play will go through Google Play.

The Kief Drip gives you 300 Kief at once, then 50 Kief a day for 30 days. Each day's Kief waits in your Inbox (the envelope pin on the left side of your Grow Op). Open it and tap Claim to take every waiting day at once.

Days never expire, so you can claim them whenever you like. A new day starts at 08:00 UTC, which is midnight Pacific time in winter and 1 am in summer.

In the game, open Settings (the round sunflower gear at the top right), tap Delete my Grow Op, read what will be deleted and tap Continue, then type DELETE and tap Delete forever. This deletes your Grow Op and its data at once, for good, and the game starts over as new. Purchases are not refunded; ask Apple for refunds first if you want one.

Lost your phone? You can ask us by email instead. The delete account page has the details and explains what is kept.

Grow Raiders is for adults 18 and older. The game asks for your date of birth once, the first time you open it, and it can't be changed later. Your date of birth is never shown to other players.

If the game says it is for adults only, the check was made automatically from the date entered. To have a person review it, email support@growraiders.com. The same screen has a Delete this record button, which deletes the date and the login on our server at once.

Not in this version. Grow Raiders has no chat, no Crews and no grower names yet, so other players see your Grow Op, its Grow House level, your Rep and a random account name only when they Raid it.

If another player is cheating or something else isn't right, email support@growraiders.com with what you saw and when. Read the community guidelines for what's allowed.

Grow Raiders is made for iPhone and needs iOS 15 or later. It plays in landscape and needs an internet connection. An Android version is planned for later.

Not yet. Your Grow Op is linked to your iPhone, not to an email address or a sign-in. It comes back if you delete and reinstall the app on the same iPhone, but it can't move to a different phone.

None right now. If we learn of a problem that affects many players, we'll list it here with what to do about it.